Smith's Rewards Terms And Conditions

General Terms and Conditions

· By joining the Smith’s Rewards loyalty programme, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Loyalty Card, shopping purchases and other information that you give us. It will be used to administer the loyalty programme, provide you with benefits, personalising your offers and to keep you updated with our latest news.

· These terms and conditions and are correct as of January 2026. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Smith’s Garden Centre reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the programme following such a change will be considered to have accepted the updated terms and conditions.

· A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

· Members are only entitled to participate in one loyalty account each.

· Smith’s Garden Centre reserves the right to refuse, merge or close additional accounts at any time.

· Loyalty accounts and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued.

· All vouchers issued are non-transferable, and do not apply to concessions, gift vouchers, Bertram's Cafe, alchohol, gas. Offers subject to availability and while stocks last.

· If the loyalty programme reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel digital stamps or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions.

· If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers may not be issued.

Joining the loyalty programme

· Your name, full postal address, email address, date of birth must be provided for a card to be registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. Smith’s Garden Centre reserves the right to refuse an application at its sole discretion.

· Members will need a valid email address to register your card/ sign up to our app. If you do not register your card/app you will not become a member or eligible for other offers and promotions available to members.

· Smith’s Garden Centre will use your email address to administer the loyalty programme, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app.

Biometric Login

· For enhanced security and ease, the Smith’s Rewards mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a member at their discretion.

· By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.

· Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.

· Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.

· Smith’s Garden Centre shall not be held liable for any loss, theft, or unauthorised access to a Member’s account through the Biometric Login feature.

Birthday Treat

· Members who provide their date of birth at point of application or by updating their details within their App will be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.

· Smith’s Garden Centre reserve the right to change or withdraw the birthday treat at any time.

£5 And £10 Smith’s Rewards

· Customers earn one qualifying visit when they spend £25 or more in a single transaction and scan their Smiths Rewards card or app. A maximum of one qualifying visit per customer per day applies. Qualifying visits must be completed within a rolling 12-month period.

· After four qualifying visits, the customer receives a £5 off voucher, redeemed on their fifth visit. After four more qualifying visits, the customer receives a £10 off voucher, redeemed on their 10th visit. Stamps will not be issued where the transaction is over £25, but part of the transaction is tendered with a voucher.

Vouchers are single use only - One voucher per transaction and per customer and not valid in conjunction with any other offer, voucher, gift card/voucher.
Spend on gift cards, Bertram's Cafe, gift vouchers, alcohol, gas, stamps, event tickets and concession income are non qualifying spend for stamps.
Offers subject to availability and while stocks last
Minimum £25 spend to qualify for a stamp
Vouchers expire after six months

· Smith’s Garden Centre reserve the right to change or withdraw the £5/£10 Smith’s Reward at any time.

Termination of Membership

We would be sorry to see you leave but you may terminate your App at any time in which case all points on the card and vouchers issued shall be lost.

Steps to delete your App account:

· Step 1 – Log into your App

· Step 2 – Press the Account icon at the bottom of your App

· Step 3 – Select the tab called ‘Details’

· Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’

· Step 5 – Enter your App password and press ‘DELETE’

· Step 6 – Your customer record is permanently deleted immediately.

· Steps to delete your card account, or App account if you have deleted the App:

· Email info@smithsgardencentre.co.uk and request for your account to be deleted

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