FAQs

Can't find what you're looking for? Call us on 01895 233844 or get in touch.

What are your opening hours?

Monday to Saturday 8am – 5.30pm, and Sunday 10am – 4pm.

Where are you and is there parking?

95 Oxford Road, Denham, Uxbridge UB9 4DE. We have plenty of free parking on site, and we're outside the extended ULEZ zone.

Do you offer delivery or Click & Collect?

Yes. Order online and collect from Denham, or ask about local delivery. See our Delivery and Click & Collect page for details.

Can I bring my dog?

Unfortunately we can only welcome assistance dogs in the garden centre and Bertram's Café.

How do I join Smith's Rewards?

It's free to join. Sign up here and start collecting points in store and in the café.

Do you sell gift vouchers?

Yes, we accept and sell National Garden Gift Vouchers. Find out more.

Can I return an item?

Please see our Returns and Refunds policy, or speak to our team in store.

How do I book Santa's Grotto?

Tickets are booked online. Book your visit here. Slots go quickly, so we recommend booking early.