Our COVID-19 Response

We are very happy to have our gates open to the public again, with the necessary measures in place to keep the garden centre safe for our all of our staff and customers.

Our opening hours are as follows. Please do not arrive before we open.

Monday – Saturday: 8:00 – 17:30
Sunday: 10:00 – 16:00

Please take note of the guidelines below which allow us to open safely. We appreciate your patience at this time as we adapt to new ways of working.

Please shop alone
Please shop alone unless you are with a carer or with children. We also encourage you to shop only when you need to, in line with government guidance to stay a home. Can we also ask that until government guidelines are eased, you do not use our re-opening as an opportunity to socially meet up with friends and browse.

It is mandatory that a face mask is worn at all times in line with government guidelines
We advise you wear a face covering at all times within the garden centre to keep staff and fellow customers safe at all times. This is mandatory unless you have a medical exemption, thank you. 

You might need to queue
We are restricting numbers of people in the garden centre and the greenhouse area. We have completed a thorough risk assessment which lets us know us how many people to allow in. There may be queues at peak times.

Keeping things clean
We have the necessary sterilising equipment for you to use to clean your trolly before entering. Hand sanitiser will be available for all customers to use at the entrance and at various points around the garden centre. Track and Trace check in is also in use, with QR code being present at the entrance. 

Social Distancing
Please observe the 2m rule when speaking to staff and with other customers when walking around the garden centre. We have markings on the floor in many areas and a one way system in place to make this easier.

Our Cafe is Closed
Sadly we cannot currently open the cafe. We also have restricted areas within the site. Our indoor and outdoor furniture areas have restricted access. If you would like to look at furniture please ask a member of staff for help.

Guide Dogs Only 
We are big animal lovers here at Smith’s but unfortunately we cannot accommodate dogs in the garden centre at the moment.

Thank you in advance for following our guidelines and helping us to open safely