Smiths Garden Centre | Smith’s Nurseries Limited Privacy Notice
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Smith’s Nurseries Limited Privacy Notice

The purpose of this document

Smith’s Nurseries Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we process your personal data when you visit our website and when you contact us (regardless of where you visit or contact us from) and tell you about your privacy rights and how the law protects you.

Purpose of this privacy notice

Smith’s Nurseries Limited is a “data controller” (collectively referred to as ” Smith’s Nurseries Limited”, “we”, “us” or “our” in this privacy notice). This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This privacy notice aims to give you information on how Smith’s Nurseries Limited collects and processes your personal data through your use of this website and in the provision of our services, including any data you may provide through this website when you ask us to contact you or purchase a product or service, in accordance with the General Data Protection Regulation (GDPR).

This privacy notice applies to all users of our website, clients, suppliers and third parties that we may instruct from time to time to carry out the services on our behalf.

This website and the services offered by Smith’s Nurseries Limited is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. You can do this by emailing or by telephone on 01895 233844. You can also write to us at 95 Oxford Road, Denham, Uxbridge, UB9 4DE.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated in May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

The personal data that we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name and title.
  • Contact Data includes billing address, home address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account details.
  • CCTV footage for the purposes of crime prevention and site safety.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes purchases or orders made by you, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

How we collect personal data from you 

We use different methods to collect data from and about you including through:

    • Apply for a loyalty card scheme;
    • give us some feedback.irect interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwis This includes personal data you provide when you:
      • apply for our products or services;
      • complete our ‘Contact Us’ form;
      • subscribe to our newsletters on our website;
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy below for further details.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
    • Technical Data from the following parties:
      (a) analytics providers such as Google based outside the EU.

Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may also collect statistics about the behaviour of visitors to its website.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Smith’s Nurseries Limited also acts on behalf of its suppliers in the capacity of data processor. When working exclusively as a data processor, we will be acting on the instruction of its suppliers and will work hard to ensure that the client is fully GDPR compliant.


We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Smith’s Nurseries Limited for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transaction.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see below.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.


If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


Data sharing

We may have to share your data with third parties, including third-party service providers and other entities in the group.

We require third parties to respect the security of your data and to treat it in accordance with the law.

We may transfer your personal information outside the EU.

If we do, you can expect a similar degree of protection in respect of your personal information.

We may have to share your personal data with the parties set out below for the purposes set out above.

  • Internal Third Parties as set out below.
  • External Third Parties as set out below.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

Why might you share my personal information with third parties?

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

Which third-party service providers process my personal information?

“Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third-party service providers: IT services, payment processing providers, loyalty card scheme providers, marketing service providers.

How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

When might you share my personal information with other entities in the group?

We will share your personal information with other entities in our group as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.

International Transfers

We do not process your personal data outside the European Economic Area (EEA).

However, some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Data storage

Data is held in Smith’s Nurseries Limited using different (multiple) servers.

Your rights in connection with personal information

Under certain circumstances, you have legal rights under data protection law in relation to the personal data that we hold about you. These rights are:

  • To request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • To request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • To request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • To object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • To request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • To request the transfer of your personal information to another party. In this case, we can provide you, or a third party chosen by you, with your personal data in a machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the personal data to perform a contract with you.
  • Right to withdraw consent Where we are relying on consent to process your personal data you have the right to withdraw this. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of your rights, set out above, please contact in writing.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.



  • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
  • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.


  • External Third Parties
    Service providers acting as processors based in the UK who provide IT and system administration services.
  • Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, accounting, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators such as the Financial Conduct Authority and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.


It's a nice garden centre and an independent one which is nice to see. Good to walk around even if not buying. Has a café and does a decent cappuccino.
Damian Omen666s
10:52 24 Aug 19
Beautiful, inspiring displays of a very wide variety of plants. Also an enormous range of garden ornaments, tools, lights etc. Almost the best thing though are the staff who are knowledgeable, willing and actually offer to help as well as quickly jumping onto the tills to make sure customers don't have to wait to pay. I wish other businesses would train their staff this way!
Joanne Lester
15:15 13 Aug 19
This garden Centre has a lot of plants. I love the Exotic..have good choice. Best place to spend time plus buy plants. Thumbs up.
istiak dhada
15:45 07 Aug 19
Nicely spaced out, huge selection of plants, bushes, shrubs etc as normal different zones laid out for sheds ,office/leisure buildings, cafe, whirlpool. Plenty of parking, wheelchair friendly , well worth a visit and you will return. Staff very knowledgeable and friendly,
Mike Madden
12:52 01 Aug 19
A great diversity of plants offered in this shop, from the local ones, jasmine, roses to the lemon and palm trees. You can even buy venus traps for about £5 each there. Gardening tools and ornaments are also available through specialised departments. I bought myself some palm trees at £36 each and some spray to get rid of the sawfly trouble of my roses. I really like it and will return for some more stuff.
Theo Manolachi
16:38 13 Jul 19
First class service from all the young staff the older ones need to be trained in PR including owner
Ray Mengham
12:54 29 Jun 19
Massive Gorila in the front of the shop? Nice. Great range of plants. Only problem? The people who drive round the car park.
Mark Stanley
05:59 14 Jun 19
This must be one of the best family- run garden centres in the country. There is always a huge variety of fresh, healthy plants - all the favourites and more unusual, interesting varieties. The displays always look stunning. The staff are friendly and helpful; the service is quick and easy. I have been a very satisfied customer for many years and my Smith’s plants, shrubs, trees, and furniture have lasted for decades. The business is an absolute credit to the Smith family.
Amanda Bausor
18:57 01 Jun 19
Possibly the best Garden centre in Bucks and Berks. This gem was a late find for us, having driven past before and thinking it was a small nursery. How wrong!! The range of plants out does all of the local Major Chains. Everyone is friendly and so knowledgeable. Highly recommend Smith's for choice and service
Nikki Gibson
13:37 18 May 19
One of the best garden centres to go to. Helpful staff, great selection of flowers, what more can you ask for.
Jamie Griffiths
11:08 13 May 19
First time visitor and a throughly enjoyable experience. Great staff and brilliant range of plants at reasonable prices. The breakfast was excellent too! We will be returning 😉
Chris Day
15:17 27 Apr 19
Massive garden centre. Hugh range. Love the massive King Kong statue out front. Worth going just to walk around the botanical gardens i.e all the plants for sale
Mark M
08:45 18 Apr 19
Awesome place! So many cool and quirky things there! I could spend all my day looking around!
Josh Knight
09:48 14 Mar 19
Great place for plants. Amazing varieties of house decoration too. Lovely cafe. Pleasant place to spend few hours surrounded by plants, spring and summer outdoor plants make you feel like you are in botanical garden. The staff is very helpful and friendly.
Sandra Buonfrate
15:39 03 Mar 19
This is one of the better garden centers in the area that has most things that would need. We just stopped to get some bird seed but here you can see it has cactii. There is also a restaurant if you want to stop to eat
Roger Allen
14:08 02 Mar 19
I've been going to Smiths for about 50 years - many changes and most modern folk will love them. A very good standard of garden centre and helpful people on hand.
Alan Clark
13:01 23 Feb 19
Very good place lots to look at. Lots of car. Good food
Gina Macgregor
16:15 09 Feb 19
Smiths garden centre is not only very easy for access because it has its own car park the price of very good and they do deliver I will be very happy to go back
Paul Swift
15:34 08 Feb 19
A good stock of plants and garden accessories. I had a cream tea with my mum and brother and enjoyed it very much. My mum and her friend use the restaurant on a regular basis. Would recommend it to other users.
Simon Pearman
20:31 19 Jan 19
A huge garden centre. Very easy to park in their free car park. This place has everything you need for your garden. Massive selection of plants. Huge selection of planters and pots. Garden tools, manure, soil, paving slabs. Really, there is everything you could ever want for your garden. They even have a large selection of sheds and cabins. Very reasonable prices. Well worth s visit.
Peter Harrison
07:02 12 Jan 19
Pleasant place to shop and eat in their cafe. Staff are so helpful as well
Jimmy Callaghan
14:58 05 Jan 19
We visited during the Christmas period, they had so many Christmas trees and decorations it looked like wonderland. Lots of different indoor and outdoor plants and a lovely little café
Zoe Shine
10:40 05 Jan 19
Lovely place. Lovely people. Cheap lovely food.
mark peet
17:53 31 Dec 18
The garden centre had a winter wonderland display and I felt like a kid again, bedazzled by all the wonderful lights and ornaments. The cafe has amazing home cooked food and positive attitude staff. It is my favourite place to eat or just wander around.
Lynn Hall
18:46 15 Dec 18
Excellent garden centre.Quality products and a vast selection at keen prices. Christmas display amazing.
lee reuter
16:33 08 Dec 18
A fantastic garden centre with a great choice of everything horticultural plus a great range of gifts.
Jason Breed
15:47 07 Dec 18
Friendly, helpful and a wide variety of stock, lovely Christmas display and lots of interesting things, well worth a browse if your near by.
Pete S
13:02 17 Nov 18
Our favourite garden centre. Brilliant plants,gifts and shop. Fantastic Xmas decorations,trees etc there at the moment.
Julie Scales
16:53 24 Oct 18
Excellent garden centre for fantastic range of quality plants and garden decor. Lovely coffee/tea/snack dining area
Bridget O'Driscoll
15:41 09 Oct 18
My local garden centre in Denham. Wide range of plants, shrubs and bedding plants. The staff are knowledgable and helpful. They have an excellent Christmas shop and there in house restaurant has a host of hot and cold snacks.
Steve Mannell
13:47 27 Sep 18
Awesome garden centre, not the cheapest but excellent quality and a huge array of plants. Staff can be a bit of a nightmare to find if you don't know what you're looking for or where to find it. The missus loves it at Christmas when it's all dressed up and put up.
Simon Payne
03:58 13 Sep 18
Very helpful staff. Atmosphere in the centre is serene easy to find what I was looking for. All the different departments are clearly signposted. I would visit again and additionally recommend.
brian siwela
16:23 02 Sep 18
This was my first visit and I was very impressed! The variety of stock was exceptional and the staff were really helpful! I would definitely recommend this garden centre! *****
Elaine Graingrt
15:33 29 Aug 18
I hadn't been here till recently, and I should have come here years ago! It has a fantastic range of products, through its higgledy piggledy greenhouses. They have garden ornaments, lots of plants, a big selection of garden buildings such as sheds and log cabins. I know that may seem fairly standard for a garden centre, but I think you'll be surprised at the size. The size of it is deceptive form the road, and it is totally worth a trip!
Luke Bryant
12:34 24 Aug 18
The best garden centre I've found locally. Great selection and mostly carries good stock levels. Unless you want mint.
Dennis March
14:40 14 Aug 18
Wow, amazing garden centre. Friends have been saying how wonderful Smith's is for some time, finally got there today....and it is. Massive selection of strong healthy plants, and a good variety of mature plants and trees. I'll be back. Now all I need is a bigger garden!
Brenda Hobday
16:05 15 Jul 18
Very good customer service. Wide range of plants and even though you pay a bit more it is very important to support your local retailers. Smith's has good quality of plants unlikely than the big retailers.
Wijnanda B
11:10 27 Jun 18
We had a delicious lunch here last week with some of our residents from Chalfont Lodge Care Centre, and we had a selection of hot sandwiches, jacket potato etc. The staff are friendly and attentive and made us very welcome during our visit. They have a great selection of items to look at inside and outside.
Squidgy Sun Bunny
12:32 25 Jun 18
It's a huge garden centre. Wonderful variety of plants and vegetation for your garden. There is parking on-site for plenty of cars. The Tree and Hedge company has a plot/office within the ground of the garden centre.
Furqan Ahmed
09:04 16 Jun 18
We actually visited to pick up a package from Cotton Traders located within the garden centres shop but decided to have a quick look around. There is a vast selection of plants, flowers, shrubs and trees at Smith's Garden centre and they seem to cater for any sized garden too. As we didn't buy anything, I haven't given 5 stars as I don't know what the prices are like. We would definitely visit again for something nice for the garden or even just something to do. It's well laid out. Some walk was are too small for wheelchair access bur it won't stop you seeing most of what they have to offer.
Trevor Earis
12:56 09 Jun 18
Probably our favourite garden centre! Independent, high quality plants and great service.
Alan Cairns
10:31 08 Jun 18
A large garden centre with a wide variety of plants , garden furniture garden tools and pet food. The cafe is well worth a visit , good food at reasonable prices.
Mark Curl
13:15 24 May 18
Not cheap but beautifully looked after with everything you would want for your garden with very helpful staff.
John Huxtable
16:04 21 May 18
Large and well stocked with a good variety of plants. Nice cafe and lots of other house items. Well worth a visit.
Chris Brierley
14:59 12 May 18
This place is great and has so much. The staff are really helpful and friendly.
Jennifer Hilton
17:04 21 Apr 18
Superb garden centre. A quiet place to come and buy flowers, plants, bbq's, garden furniture, sheds and cabins or just a place to come and have a browse around and have a cup of tea with a bit of cake (I highly recommend the rhubarb cake - to die for!) and relax. They also have a Cotton Traders shop here which is very handy. All in all I have become a regular visitor and I highly recommend it.
Frances Almeida-Davis
15:07 11 Apr 18
A really lovely garden centre. With everything under one roof .. stunning plants shrubs flower pots and baskets. Pet care and petfood. Ornaments and fab gifts in abundance. A nice cafe too serving hot food and drinks. Also sells garden furniture but some are on the expensive side as are some plants and pots. Staff here are helpful and friendly. Will always visit here and would recommend to friends and family.
Laura Evans
20:53 08 Apr 18
Great variety of plants and gifts. Good cafe reasonable prices. Friendly folk on tills. Roomy parking but careful entering in car you croos path of those exitting.
Valerie Anderson
20:58 05 Apr 18
Staff are good. Theres plenty of choice. I think the plants could be better labled, some plants have no lables some are labled with only common names some only Genus, no species or Cultivar. Otherwise worh a visit.
Kerry Sargood
18:07 25 Mar 18
Well what can I say about Callum and the customer service we have had, We have had a lot of issues with garden furniture we purchased and I must say this has nothing to do with the garden centre, I spoke to Callum and he sorted it out with the supplier and has resolved everything, Excellent customer service and I have no problems in recommending this company, they really do care about there customers You have a client for life with me and the family Amazing Thanks again Peter and gemma lawrence
Peter Lawrence
22:21 16 Mar 18
My partner is disabled and the staff were very helpful. The restaurant (Bertrams) does good food especially the full English breakfast.
Evelyn Blay
09:30 06 Mar 18
Love seeing all the spring and summer bulbs and vegetables and seeds coming out at this time of year. They have a fantastic array of solar lights and had to treat myself to a coupon.
Sue J
14:38 11 Feb 18
Our local choice for the quick ddaash for a plant to fill a gap or a light meal. Broad range of plants kept in good condition while waiting for the right purchaser. Constantly being upgraded and developed so allways worth a wander round.
Kevin K
23:02 08 Feb 18
Love this place. Great place to take the kids there, get them involved with the outdoors. So much to see be buy!
Katie Pang
19:31 29 Jan 18
Mrs loves it here, me not so keen. Always hurts my wallet. Lol.
Carlito Vidal
12:16 25 Jan 18
Was always big and now becoming huge. Not just garden supplies (which are increasingly hard to find), but clothes, furniture, fancy goods, fish, and a big coffee shop.Still a locally owned business, making a change from the big chain centres. Easy parking and friendly staff all the way up to owner/boss Norman.
Doug Neilson
14:12 05 Jan 18
This a privatisation owned garden centre with a wide range of outdoor and indoor plants and the things that go with them. They have an extensive range of pots, tools, plant foods and equipment together with garden furniture, barberry equipment, etc. and the usual range of gifts garden centres Regards as necessary these days. The staff are friendly, helpful and knowledgeable and always a pleasure to meet.
Ian White
16:26 30 Dec 17
Huge garden centre, nurseries and at this time of year Christmas shop. Plenty of parking, friendly staff and good prices.
Clive Garnham
11:51 24 Dec 17
Always great revisit this place. It's pricey but the staff are exceptionally great and always there to genuinely help you. Cafe is great and you can certainly fritter away hours here. Well worth a visit even if you are just window shopping!
Simon Bell
18:05 09 Dec 17
Loads to see inside and out. Very good cafe. Friendly staff.
Russell Ryder
13:12 01 Dec 17
Lovely garden centre, great plants, indoor & out, garden furniture & sheds, cafe with indoor & outdoor seating. Decorated for Xmas now. Kids can visit Santa and the train. Plenty of free parking.
Eve Kent
08:13 03 Nov 17
More than a Garden centre . Huge range of plants, furniture, gifts and all kinds of garden related hardware. Staff are always first class.
Steve Waite
13:57 11 Oct 17
Wide range of products, though sometimes a bit pricey. Nice cafe.
Chris Coulson
21:25 30 Sep 17
I've just discovered this place. Fabulous nursery with quality plants and wonderful plant advisers who are all so helpful and knowledgeable. I was equally impressed with the stylish gift shop which has a great variety of goods and furniture. I look forward to a return visit soon. Very impressed!!
Camilla Fawsley
19:43 14 Sep 17
First time at Smith's but think it will be more in future. Wide selection of plants and the quality seems consistently good. On site restaurant for food and refreshments.
Sandy Middlemas
13:25 22 Aug 17
Really good choices of plants, nice shopping (lamps/mirrors / furniture/ clothes etc) section . good cafe with in & outdoor seating. Free parking
09:50 17 Aug 17
Very helpful staff. Good coffee and cake. Excellent quality plants but a little pricey.
Susan Shaw
09:56 20 Jul 17
The garden centre that has everything. Clothes section, plants & garden accessories, bug killers & a very clean & efficient restaurant. Inside or outside seating. Excellent value for money.
Debbie Foskett
14:46 01 Jul 17
Smiths is very local to me and one of the largest garden centres within a ten minute drive of my house and there are several to choose from. I can't say if it is the cheapest but there is plenty to look at including garden statues and some quirky garden ornaments. There is also a small restaurant on site which serves good food. Plenty of parking.
Stephen Hall
13:38 30 Jun 17
Single handily the best garden centre I've been to. Took up gardening as a hobby when me and the wife bought our first house locally to Smiths. First year wasted a fortune at Homebase then a was put onto Smiths by a mate who use to run it. It turns out the owner (tall guy who whistles - Jon Petitfer) likes to employ locals who all clearly enjoy working there. Probably the size of 3 footballs easy. Happily spend a fortune in there, support your local businesses.
Danny McEvoy
23:10 13 Jun 17
Good selection of plants of all types, very many ornaments and a stupendous selection of garden sheds/furniture! The staff are friendly too. In the back of the main shop there is Bertram's, serving a good selection of food but I particularly enjoy their breakfast; inside, outside under cover or alfresco.
Louis Gillain
11:07 01 May 17
Other garden centres and D.I.Y stores offer similar types of products that are sometimes a little cheaper. Smiths has far superior quality goods that are only marginally more expensive and in some cases cheaper. The main difference is the goods from Smiths will outlast cheaper rivals many times over. Knowledge of staff is excellent too, you try asking a wet behind the ears 16 year old assistant in B&Q what the best plant for a pot in a shady area would be and they would most likely not have a clue.
Mark Lonsdale
07:28 18 Apr 17